CPG PageMaster 402N User's Guide

Apr 02Compuprint PageMaster 402N User Guide

Apr 02 2 Compuprint PageMaster 402N User GuideAbout this ManualWelcomeThank you for selecting the Compuprint PageMaster 402N laser printer. This User

Apr 025-12 Compuprint PageMaster 402N User GuidePaper Jams12. Reinsert the front tray into the printer. 13. Reload any paper into the front tray. 14.

Apr 02Compuprint PageMaster 402N User Guide 5-13Paper Jams15. Slide the pegs on the toner cartridge into the channels on the inside of the printer, an

Apr 025-14 Compuprint PageMaster 402N User GuidePaper Jams18. Close the Top Cover. Clearing an E3 or E4 JamIf an E3 or E4 error code precedes the erro

Apr 02Compuprint PageMaster 402N User Guide 5-15Paper Jams3. If the jam occurred while feeding from the front paper tray, remove all paper from the fr

Apr 025-16 Compuprint PageMaster 402N User GuidePaper Jams5. Remove any jammed or wrinkled paper from the paper tray. 6. Remove any jammed paper from

Apr 02Compuprint PageMaster 402N User Guide 5-17Paper Jams7. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with

Apr 025-18 Compuprint PageMaster 402N User GuidePaper Jams8. Open the rear door of the feeder for Tray 2 or 3 and remove any jammed paper, then close

Apr 02Compuprint PageMaster 402N User Guide 5-19Paper Jams9. Remove the front tray by lifting up slightly and pulling the tray out from the printer. 1

Apr 025-20 Compuprint PageMaster 402N User GuidePaper Jams12. Locate the hand grip on the rear of the printer and pull it to open the rear cover of th

Apr 02Compuprint PageMaster 402N User Guide 5-21Paper Jams15. Reinsert the front tray into the printer. 16. Reload any paper into the front tray. 17.

Apr 02Compuprint PageMaster 402N User Guide 3About this ManualChapter 7: Using the 500-Sheet FeederThis chapter provides all of the information neces

Apr 025-22 Compuprint PageMaster 402N User GuidePaper Jams18. Slide the pegs on the toner cartridge into the channels on the inside of the printer, an

Apr 02Compuprint PageMaster 402N User Guide 5-23Paper Jams21. Close the top cover. 22. Reinstall any other trays that you removed. Clearing an E0 JamI

Apr 025-24 Compuprint PageMaster 402N User GuidePaper Jams3. Push the paper drawer back into the high capacity feeder, making sure the drawer is prope

Apr 02Compuprint PageMaster 402N User Guide 5-25Paper JamsDo not touch any parts inside the duplex printing unit. Grasp both sides of the duplex print

Apr 025-26 Compuprint PageMaster 402N User GuidePaper Jams2. Reinsert the duplex printing unit into the printer, and close the rear cover. 3. Check th

Apr 02Compuprint PageMaster 402N User Guide 5-27Print Image Quality Problems3. Close the rear cover. 4. Check the display and make sure the printer is

Apr 025-28 Compuprint PageMaster 402N User GuidePrint Image Quality ProblemsImage is extremely faint and/or image contains blank areasThe following ch

Apr 02Compuprint PageMaster 402N User Guide 5-29Print Image Quality ProblemsThe toner cartridge may not be seated correctly. Through use and vibration

Apr 025-30 Compuprint PageMaster 402N User GuidePrint Image Quality ProblemsIf you have been running prints that contain sparse text and abundant whit

Apr 02Compuprint PageMaster 402N User Guide 5-31Print Image Quality ProblemsBlack lines on the pageThe following characteristics define this print ima

Apr 02 4 Compuprint PageMaster 402N User GuideAbout the PrinterAbout the PrinterThe Compuprint PageMaster 402N printer uses a data modulated laser bea

Apr 025-32 Compuprint PageMaster 402N User GuidePrint Image Quality ProblemsBlack Spots on the PageThe following characteristics define this print ima

Apr 02Compuprint PageMaster 402N User Guide 5-33Print Image Quality Problems1. Open the paper trays and check to see if there is any toner inside the

Apr 025-34 Compuprint PageMaster 402N User GuidePrint Image Quality ProblemsBroken and dangling components or scraps of paper lodged in a paper feeder

Apr 02Compuprint PageMaster 402N User Guide 5-35Miscellaneous ProblemsThe paper in the trays may be damp or damaged, resulting in poor image quality.

Apr 025-36 Compuprint PageMaster 402N User GuideMiscellaneous Problems1. Make sure that you push the [ I ]on the main power switch to turn on the prin

Apr 02Compuprint PageMaster 402N User Guide 5-37Miscellaneous ProblemsThere may be a bad connection between the printer and the computer. Reconnecting

Apr 025-38 Compuprint PageMaster 402N User GuideMiscellaneous Problems3. Call your service technician.This problem may be caused by a malfunctioning o

Apr 02Compuprint PageMaster 402N User Guide 5-39Warning Messages and Error MessagesYour printer complies with the FCC rules regarding radio/television

Apr 025-40 Compuprint PageMaster 402N User GuideWarning Messages and Error MessagesWarning MessagesThe following table lists warning messages, possibl

Apr 02Compuprint PageMaster 402N User Guide 5-41Warning Messages and Error MessagesError Messages The table below lists error messages, the possible c

Apr 02Compuprint PageMaster 402N User Guide 5About the PrinterAvailable ConfigurationThe Compuprint PageMaster 402N is available in the following con

Apr 025-42 Compuprint PageMaster 402N User GuideWarning Messages and Error Messages ◆ ◆ ◆U2 ROS FAILURE Call Service The ROS has failed. Tur

Apr 02Chapter 6Using the DuplexerIn this Chapter . . .• “About this Chapter” on page 6-2• “About the Duplexer” on page 6-2• “Installing the Duplexer”

Apr 026-2 Compuprint PageMaster 402N User GuideAbout the DuplexerAbout this ChapterThis chapter provides all of the information necessary to install,

Apr 02Compuprint PageMaster 402N User Guide 6-3Installing the DuplexerUse the following procedure to install the duplexer:123

Apr 026-4 Compuprint PageMaster 402N User GuideInstalling the Duplexer456

Apr 02Compuprint PageMaster 402N User Guide 6-5Testing the DuplexerTesting the DuplexerAfter installing the duplexer, use the following procedure to m

Apr 026-6 Compuprint PageMaster 402N User GuideSolving Duplexer ProblemsSolving Duplexer ProblemsWhen there is a problem with the duplexer, the printe

Apr 02Compuprint PageMaster 402N User Guide 6-7Solving Duplexer Problems5. Print a few sheets of text or images to make sure the printer is still oper

Apr 026-8 Compuprint PageMaster 402N User GuideSolving Duplexer Problems3. Close the rear cover of the printer. Correcting Miscellaneous Duplexer Prob

Apr 02Compuprint PageMaster 402N User Guide 6-9Solving Duplexer ProblemsIf the connection between the duplexer and the printer is not intact, the dupl

Apr 02 6 Compuprint PageMaster 402N User GuideAbout the Printer

Apr 026-10 Compuprint PageMaster 402N User GuideSolving Duplexer Problems.2. Test the printer by allowing it to run for a few days without the duplexe

Apr 02Compuprint PageMaster 402N User Guide 6-11Solving Duplexer Problems1. Open the rear cover of the printer and inspect the inside of the duplexer

Apr 026-12 Compuprint PageMaster 402N User GuideRemoving the DuplexerRemoving the DuplexerUse the following procedure to remove the duplexer:1. Turn o

Apr 02Compuprint PageMaster 402N User Guide 6-13Removing the Duplexer4. Slip the lower mounting pins out of the brackets inside the rear of the printe

Apr 026-14 Compuprint PageMaster 402N User GuideRemoving the Duplexer

Apr 02Chapter 7Using the 500 Sheet FeederIn this Chapter . . .• “About the 500 Sheet Feeder” on page 7-2• “Installing the 500 Sheet Paper Feeders” on

Apr 027-2 Compuprint PageMaster 402N User GuideAbout the 500 Sheet FeederAbout this ChapterThis chapter provides all of the information necessary to i

Apr 02Compuprint PageMaster 402N User Guide 7-3Installing the 500 Sheet Paper FeedersInstalling the 500 Sheet Paper FeedersBefore installing the paper

Apr 027-4 Compuprint PageMaster 402N User GuideInstalling the 500 Sheet Paper Feeders4. Turn the printer off by pressing [ O ] on the power switch on

Apr 02Compuprint PageMaster 402N User Guide 7-5Installing the 500 Sheet Paper Feeders7. Align the three holes on the bottom of the printer with the th

Apr 02Chapter 1Getting StartedIn this Chapter . . .• “About this Chapter” on page 1-2• “Package Contents” on page 1-2• “Printer Location Requirements”

Apr 027-6 Compuprint PageMaster 402N User GuideInstalling the 500 Sheet Paper Feeders10. Insert the paper tray all the way into the paper feeder, maki

Apr 02Compuprint PageMaster 402N User Guide 7-7Installing the 500 Sheet Paper Feeders4. Align the three holes on the bottom of the upper feeder with t

Apr 027-8 Compuprint PageMaster 402N User GuideInstalling the 500 Sheet Paper Feeders6. Turn the printer off by pressing [ O ] on the power switch on

Apr 02Compuprint PageMaster 402N User Guide 7-9Installing the 500 Sheet Paper Feeders9. Lift the printer and lower it onto the two stacked paper feede

Apr 027-10 Compuprint PageMaster 402N User GuideTesting the 500 Sheet Feeder12. Insert the paper trays all the way into the paper feeders, making sure

Apr 02Compuprint PageMaster 402N User Guide 7-11Selecting Print Media• Has either an extremely slick surface or an extremely textured surface• Has an

Apr 027-12 Compuprint PageMaster 402N User GuideSelecting Print MediaPrint Media Weight, Type, and SizeThe following table defines print media that yo

Apr 02Compuprint PageMaster 402N User Guide 7-13Loading Print MediaLoading Print MediaLoading the A4/Letter or A3/Ledger Paper TrayThe 500-sheet A4/le

Apr 027-14 Compuprint PageMaster 402N User GuideLoading Print MediaUse the following procedure to load paper into the 500 sheet A4/letter or A3/ledger

Apr 02Compuprint PageMaster 402N User Guide 7-15Loading Print MediaNOTE: To avoid paper jams and other paper transportation problems, make sure the le

Apr 021-2 Compuprint PageMaster 402N User GuideAbout this ChapterAbout this ChapterThis chapter reviews the contents of the printer packaging, explain

Apr 027-16 Compuprint PageMaster 402N User GuideSolving 500 Sheet Feeder ProblemsSolving 500 Sheet Feeder ProblemsWhen there is a problem with the 500

Apr 02Compuprint PageMaster 402N User Guide 7-17Solving 500 Sheet Feeder ProblemsInterpreting Paper Feeder Error MessagesThe printer control panel dis

Apr 027-18 Compuprint PageMaster 402N User GuideSolving 500 Sheet Feeder Problems2. Make sure that the feeder interface cables are firmly connected to

Apr 02Compuprint PageMaster 402N User Guide 7-19Solving 500 Sheet Feeder Problems3. If the jam occurred while feeding from Tray 2 or 3, remove the pap

Apr 027-20 Compuprint PageMaster 402N User GuideSolving 500 Sheet Feeder Problems4. Open the rear door of the feeder for tray 2 or tray 3 and remove a

Apr 02Compuprint PageMaster 402N User Guide 7-21Solving 500 Sheet Feeder Problems5. Remove the front tray by lifting up slightly and pulling the tray

Apr 027-22 Compuprint PageMaster 402N User GuideSolving 500 Sheet Feeder Problems8. Reinsert the front tray into the printer. 9. Reload any paper into

Apr 02Compuprint PageMaster 402N User Guide 7-23Solving 500 Sheet Feeder Problems11. Slide the pegs on the toner cartridge into the channels on the in

Apr 027-24 Compuprint PageMaster 402N User GuideSolving 500 Sheet Feeder Problems• Inoperative paper feeder• Erratic operation• Unusual noiseInoperati

Apr 02Compuprint PageMaster 402N User Guide 7-25Maintaining the 500 Sheet Feeder1. Open and then firmly close all of the printer and feeder doors and

Apr 02Compuprint PageMaster 402N User Guide 1-3Printer Location RequirementsPrinter Location RequirementsPrinter Weight and DimensionsThis printer wei

Apr 027-26 Compuprint PageMaster 402N User GuideMaintaining the 500 Sheet FeederNOTE: The following procedure illustrates the process of cleaning the

Apr 02Compuprint PageMaster 402N User Guide 7-27Maintaining the 500 Sheet Feeder5. Rotate the feed roll back into the feed position. 6. Reinstall the

Apr 027-28 Compuprint PageMaster 402N User GuideMaintaining the 500 Sheet Feeder8. Turn the printer on by pressing [ I ] on the power switch on the ri

Apr 02Compuprint PageMaster 402N User Guide 7-29Moving the 500 Sheet FeederMoving the 500 Sheet FeederWhen moving the printer a short distance, you ma

Apr 027-30 Compuprint PageMaster 402N User GuideMoving the 500 Sheet Feeder

Apr 02Chapter 8Using the High Capacity FeederIn this Chapter . . .• “About this Chapter” on page 8-2• “About the High Capacity Feeder” on page 8-2• “I

Apr 028-2 Compuprint PageMaster 402N User GuideAbout the High Capacity FeederAbout this ChapterThis chapter provides all of the information necessary

Apr 02Compuprint PageMaster 402N User Guide 8-3Installing the High Capacity FeederMajor Components of the High Capacity FeederThe following illustrati

Apr 028-4 Compuprint PageMaster 402N User GuideInstalling the High Capacity Feeder1. Turn the printer off by pressing [ O ] on the power switch on the

Apr 02Compuprint PageMaster 402N User Guide 8-5Installing the High Capacity Feeder4. Remove the paper feeder from its packaging and remove any packing

Apr 021-4 Compuprint PageMaster 402N User GuidePrinter Location RequirementsFigure 1-2: Side view of the printer.Environment RequirementsUse the foll

Apr 028-6 Compuprint PageMaster 402N User GuideInstalling the High Capacity Feeder8. Align the small holes on the bottom of the printer with the metal

Apr 02Compuprint PageMaster 402N User Guide 8-7Installing the High Capacity Feeder11. Insert the plug of the power cord into the AC outlet, and turn t

Apr 028-8 Compuprint PageMaster 402N User GuideInstalling the High Capacity FeederNOTE: Installing the high capacity feeder unit while the printer is

Apr 02Compuprint PageMaster 402N User Guide 8-9Installing the High Capacity Feeder5. Align the three small holes on the bottom of the printer with the

Apr 028-10 Compuprint PageMaster 402N User GuideTesting the High Capacity Feeder8. Insert the plug of the power cord into the AC outlet, and turn the

Apr 02Compuprint PageMaster 402N User Guide 8-11Loading Paper into the High Capacity FeederCorrect Paper StorageIt is important to store paper correct

Apr 028-12 Compuprint PageMaster 402N User GuideLoading Paper into the High Capacity Feeder3. Hold a stack of paper with both hands as illustrated in

Apr 02Compuprint PageMaster 402N User Guide 8-13Solving High Capacity Feeder ProblemsSolving High Capacity Feeder ProblemsWhen there is a problem with

Apr 028-14 Compuprint PageMaster 402N User GuideSolving High Capacity Feeder ProblemsInterpreting High Capacity Feeder Error MessagesThe printer contr

Apr 02Compuprint PageMaster 402N User Guide 8-15Solving High Capacity Feeder ProblemsInstallation ProblemsSimple oversights during installation may ca

Apr 02Compuprint PageMaster 402N User Guide 1-5Parts of the PrinterElectrical RequirementsFor correct printer operation, install the printer in a loca

Apr 028-16 Compuprint PageMaster 402N User GuideSolving High Capacity Feeder Problems2. Remove any jammed paper from the paper drawer.3. Remove the pa

Apr 02Compuprint PageMaster 402N User Guide 8-17Solving High Capacity Feeder Problems• When attempting to print from the high capacity feeder, the hig

Apr 028-18 Compuprint PageMaster 402N User GuideSolving High Capacity Feeder ProblemsInterlock switches monitor the position of printer doors and cove

Apr 02Compuprint PageMaster 402N User Guide 8-19Maintaining the High Capacity FeederMaintaining the High Capacity FeederThe high capacity feeder requi

Apr 028-20 Compuprint PageMaster 402N User GuideMaintaining the High Capacity Feeder3. Using a soft cloth, slightly damp with cold water, wipe the hig

Apr 02Compuprint PageMaster 402N User Guide 8-21Moving the High Capacity Feeder8. Connect the plug of the AC power cord into the AC wall outlet.9. Tur

Apr 028-22 Compuprint PageMaster 402N User GuideMoving the High Capacity Feeder13. Repack the high capacity feeder into the original shipping box. 14.

Apr 02Chapter 9Using the Stacker• “About this Chapter” on page 9-2• “About the Stacker” on page 9-2• “Installing the Stacker” on page 9-3• “Testing th

Apr 029-2 Compuprint PageMaster 402N User GuideAbout the StackerAbout this ChapterThis chapter provides all of the information necessary to install, u

Apr 02Compuprint PageMaster 402N User Guide 9-3Installing the StackerMajor Components of the StackerThe following illustration shows the major compone

Apr 02ii Compuprint PageMaster 402N User GuideTrademarksThe following are trademarks or registered trademarks of their respective owners. Other produc

Apr 021-6 Compuprint PageMaster 402N User GuideParts of the PrinterFigure 1-4: Rear of the Printer.Figure 1-5: Internal Parts of the Printer.SIB013F

Apr 029-4 Compuprint PageMaster 402N User GuideInstalling the StackerUse the following procedure to install the stacker:1. Remove any cardboard insert

Apr 02Compuprint PageMaster 402N User Guide 9-5Installing the Stacker4. Install the cover supplied with the stacker in place of the standard cover. Al

Apr 029-6 Compuprint PageMaster 402N User GuideInstalling the Stacker7. Connect the wiring on the stacker paper diverter to the rear cover.8. Remove t

Apr 02Compuprint PageMaster 402N User Guide 9-7Installing the Stacker10. Tighten the screw attached to the right metal fitting of the stacker.11. Clos

Apr 029-8 Compuprint PageMaster 402N User GuideTesting the Stacker13. Attach the paper guide near the paper exit slot.14. Insert the plug of the power

Apr 02Compuprint PageMaster 402N User Guide 9-9Solving Stacker ProblemsInterpreting Stacker Error MessagesThe printer control panel displays error mes

Apr 029-10 Compuprint PageMaster 402N User GuideSolving Stacker ProblemsClearing an Stacker Paper JamIf an E8 error code precedes the error message on

Apr 02Compuprint PageMaster 402N User Guide 9-11Solving Stacker ProblemsCorrecting Miscellaneous Stacker ProblemsSome stacker problems may not cause a

Apr 029-12 Compuprint PageMaster 402N User GuideSolving Stacker Problems1. Open and then firmly close all of the printer and stacker doors and covers.

Apr 02Compuprint PageMaster 402N User Guide 9-13Solving Stacker ProblemsBroken components or scraps of paper lodged inside the stacker may be wedged a

Apr 02Compuprint PageMaster 402N User Guide 1-7Parts of the PrinterFigure 1-6: Control Panel.LCD DisplayShows error messages and other status message

Apr 029-14 Compuprint PageMaster 402N User GuideMaintaining the StackerMaintaining the StackerThe stacker requires very little maintenance; however, w

Apr 02Compuprint PageMaster 402N User Guide 9-15Moving the Stacker3. Disconnect the printer from the host computer.4. Remove the paper diverter from t

Apr 029-16 Compuprint PageMaster 402N User GuideMoving the Stacker

Apr 02Appendix ASafety Notes and Regulatory ComplianceIn this Chapter . . .• “About this Appendix” on page A-2• “Safety Notes” on page A-2• “Regulator

Apr 02 A-2 Compuprint PageMaster 402N User Guide Safety NotesAbout this AppendixThis appendix lists important safety precautions and identifies the ap

Apr 02Compuprint PageMaster 402N User Guide A-3Regulatory ComplianceEMC ComplianceClass B EquipmentThis equipment has been tested and found to comply

Apr 02 A-4 Compuprint PageMaster 402N User Guide Regulatory Compliance

Apr 021-8 Compuprint PageMaster 402N User GuideOptional Printer AccessoriesOptional Printer AccessoriesThe following figure shows all of the available

Apr 02Compuprint PageMaster 402N User Guide 1-9Paper PathPaper Path The following figure shows the path that paper travels through the printer: 1. The

Apr 021-10 Compuprint PageMaster 402N User GuidePaper Path

Apr 02Chapter 2Using the PrinterIn this Chapter . . .• “About this Chapter” on page 2-2• “Connecting the Printer to the AC Outlet” on page 2-2• “Turni

Apr 022-2 Compuprint PageMaster 402N User GuideConnecting the Printer to the AC OutletAbout this ChapterThis chapter provides information concerning t

Apr 02Compuprint PageMaster 402N User Guide 2-3Turning Power On and OffTurning Power On and OffUse the following procedure to turn the printer on:1. T

Apr 022-4 Compuprint PageMaster 402N User GuideConnecting the Printer to the Host ComputerConnecting the Printer to the Host ComputerYou must connect

Apr 02Compuprint PageMaster 402N User Guide 2-5Selecting Print Media• Printer (650 sheets)• Printer with 500 sheet feeder(1150 sheets)• Printer with t

Apr 02ContentsContents 1-iiiPreface 1-1About this Manual 1-2Scope 1-2Overview 1-2Printer Orientation 1-3Conventions 1-3About the Printer 1-4Features 1

Apr 022-6 Compuprint PageMaster 402N User GuideSelecting Print MediaPrint Media Weight, Type, and SizeThe following table defines print media that you

Apr 02Compuprint PageMaster 402N User Guide 2-7Loading Print MediaLoading Print MediaLoading the Main TrayThe 500-sheet paper tray that sits inside th

Apr 022-8 Compuprint PageMaster 402N User GuideLoading Print MediaUse the following procedure to load paper into the 500-sheet A4/letter paper tray:

Apr 02Compuprint PageMaster 402N User Guide 2-9Loading Print MediaNOTE: To avoid paper jams and other paper transportation problems, make sure the len

Apr 022-10 Compuprint PageMaster 402N User GuideLoading Print MediaLoading the Front TrayThe front tray located on the front of the printer can accomm

Apr 02Compuprint PageMaster 402N User Guide 2-11Loading Print MediaLoading Paper in the Front TrayUse the following procedure to load paper in the fro

Apr 022-12 Compuprint PageMaster 402N User GuideLoading Print Media6. Check the paper stack to make sure it is not loaded at an angle and that the gui

Apr 02Compuprint PageMaster 402N User Guide 2-13Loading Print Media4. Open the flap of each envelope and place the envelopes in a neat and aligned sta

Apr 022-14 Compuprint PageMaster 402N User GuideLoading Print MediaLoading Transparencies into the Front Tray1. Open the front tray by pulling on the

Apr 02Compuprint PageMaster 402N User Guide 2-15Loading Print Media5. Check the transparency stack to make sure it is not loaded at an angle and that

Apr 02iv Compuprint PageMaster 402N User GuideParts of the Printer 1-5Optional Printer Accessories 1-8Paper Path 1-9Chapter 2 Using the Printer 2-1Co

Apr 022-16 Compuprint PageMaster 402N User GuideLoading Print Media4. Load the stack of postcards into the front tray, sliding the stack between the p

Apr 02Compuprint PageMaster 402N User Guide 2-17Output Options for Oversize Print MediaOutput Options for Oversize Print MediaNon-standard paper sizes

Apr 022-18 Compuprint PageMaster 402N User GuideOutput Options for Oversize Print Media

Apr 02Chapter 3Understanding and Navigating the Control Panel MenusIn this Chapter . . .• “About this Chapter” on page 3-2• “Control Panel Features” o

Apr 023-2 Compuprint PageMaster 402N User GuideControl Panel FeaturesAbout this ChapterThis chapter explains the control panel and its functions, and

Apr 02Compuprint PageMaster 402N User Guide 3-3Control Panel FeaturesLED IndicatorsThe LED indicators also indicate printer status. The four indicator

Apr 023-4 Compuprint PageMaster 402N User GuideNavigating the Control Panel MenusNavigating the Control Panel MenusWhen you press the MENU button on t

Apr 02Compuprint PageMaster 402N User Guide 3-5Navigating the Control Panel MenusThe following figure shows the sequence of pushbuttons and display me

Apr 023-6 Compuprint PageMaster 402N User GuideMenu StructureMenu StructureThe following figure shows the structure of the control panel main menus an

Apr 02Compuprint PageMaster 402N User Guide 3-7Paper MenuSubmenus Default Setting Available Settings Procedure for Changing SettingCopiesThis submenu

Apr 02Compuprint PageMaster 402N User Guide vNavigating the Control Panel Menus 3-4Menu Structure 3-6Paper Menu 3-6Interface Menu 3-9PS Menu 3-9PCL M

Apr 023-8 Compuprint PageMaster 402N User GuidePaper MenuBlank PagesThis submenu allows you to choose to either print or not print blank pages of a do

Apr 02Compuprint PageMaster 402N User Guide 3-9Interface MenuInterface MenuThe Interface Menu provides access to the printer interface settings. Use t

Apr 023-10 Compuprint PageMaster 402N User GuidePS MenuSubmenus Default SettingAvailable Settings Procedure for Changing SettingsPrint PS ErrorsThis s

Apr 02Compuprint PageMaster 402N User Guide 3-11PCL MenuPCL MenuThe PCL Menu provides access to the PCL settings. Use the following procedure to enter

Apr 023-12 Compuprint PageMaster 402N User GuidePCL MenuMacro FilterThis submenu allows you to turn the macro filter on or off.Off OnOff 1. Press NEXT

Apr 02Compuprint PageMaster 402N User Guide 3-13System MenuSystem MenuThe system menu provides access to system settings. Use the following procedure

Apr 023-14 Compuprint PageMaster 402N User GuideSystem MenuJam RecoveryThis submenu allows you to turn jam recovery on or off.On OnOff 1. Press NEXT o

Apr 02Compuprint PageMaster 402N User Guide 3-15Quality MenuQuality Menu The Quality Menu provides access to the printer settings that are related to

Apr 023-16 Compuprint PageMaster 402N User GuideFunctions MenuFunctions MenuThe Functions Menu provides access to several printer functions that can s

Apr 02Compuprint PageMaster 402N User Guide 3-17Status Menu ◆ ◆ ◆Tray 1This submenu allows you to view the current Media Size, Media Type, a

Apr 02vi Compuprint PageMaster 402N User GuideClearing an E7 Jam 5-24Clearing an E8 Jam 5-26Print Image Quality Problems 5-27Image is extremely faint

Apr 023-18 Compuprint PageMaster 402N User GuideStatus Menu

Apr 02Chapter 4Maintaining the PrinterIn this Chapter . . .• “About this Chapter” on page 4-2• “Upgrading Printer Firmware” on page 4-2• “Replacing Pr

Apr 024-2 Compuprint PageMaster 402N User GuideUpgrading Printer FirmwareAbout this ChapterThis chapter provides information about maintaining your pr

Apr 02Compuprint PageMaster 402N User Guide 4-3Replacing Printer ComponentsReplacing Printer ComponentsReplacing the Toner CartridgeThe toner cartridg

Apr 024-4 Compuprint PageMaster 402N User GuideReplacing Printer Components2. Locate the finger grip near the top cover of the printer and pull the to

Apr 02Compuprint PageMaster 402N User Guide 4-5Replacing Printer Components4. Remove the new toner cartridge from its packaging.5. Rock the toner cart

Apr 024-6 Compuprint PageMaster 402N User GuideReplacing Printer Components7. Slide the pegs on the toner cartridge into the channels on the inside of

Apr 02Compuprint PageMaster 402N User Guide 4-7Replacing Printer ComponentsReplacing the FuserThe fuser melts the toner image into the paper to form a

Apr 024-8 Compuprint PageMaster 402N User GuideReplacing Printer Components2. Locate the hand grip on the rear of the printer and pull it toward you t

Apr 02Compuprint PageMaster 402N User Guide 4-9Replacing Printer Components5. Remove the new fuser from its packaging, and remove the fuser shipping s

Apr 02Compuprint PageMaster 402N User Guide viiInstalling the 500 Sheet Paper Feeders 7-3Installing One Paper Feeder 7-3Installing Two Paper Feeders

Apr 024-10 Compuprint PageMaster 402N User GuideReplacing Printer Components9. Close the rear cover. 10. Verify that the power switch of the printer i

Apr 02Compuprint PageMaster 402N User Guide 4-11Replacing Printer ComponentsNOTE: This procedure involves removing the toner cartridge. To avoid getti

Apr 024-12 Compuprint PageMaster 402N User GuideReplacing Printer Components4. Release the transfer roll by lifting up on the latches at either end. C

Apr 02Compuprint PageMaster 402N User Guide 4-13Replacing Printer Components7. Slide the pegs on the end of the toner cartridge into the slots inside

Apr 024-14 Compuprint PageMaster 402N User GuideCleaning the PrinterCleaning the PrinterCleaning the ExteriorThe covers and tray faces of the printer

Apr 02Compuprint PageMaster 402N User Guide 4-15Cleaning the Printer4. Verify that the power switch of the printer is in the [O] (off) position, then

Apr 024-16 Compuprint PageMaster 402N User GuideCleaning the Printer1. Turn the printer off by pressing the [ O ] on the power switch on the right sid

Apr 02Compuprint PageMaster 402N User Guide 4-17Cleaning the Printer4. Remove the toner cartridge from the printer and carefully place it on a drop-cl

Apr 024-18 Compuprint PageMaster 402N User GuideCleaning the Printer8. Slide the pegs on the end of the toner cartridge into the slots inside the prin

Apr 02Compuprint PageMaster 402N User Guide 4-19Cleaning the Printer11. Verify that the power switch of the printer is in the [O] (off) position, then

Apr 02viii Compuprint PageMaster 402N User GuideMaintaining the High Capacity Feeder 8-19Cleaning the Interior of the High Capacity Feeder 8-19Cleanin

Apr 024-20 Compuprint PageMaster 402N User GuideCleaning the Printer1. Turn the printer off by pressing the [ O ] on the power switch on the right sid

Apr 02Compuprint PageMaster 402N User Guide 4-21Cleaning the Printer4. Reach into the main paper tray well and rotate the feed roll to the down positi

Apr 024-22 Compuprint PageMaster 402N User GuideCleaning the Printer8. Reinstall the main paper tray. 9. Verify that the power switch of the printer i

Apr 02Compuprint PageMaster 402N User Guide 4-23Cleaning the PrinterNOTE: This procedure involves removing the toner cartridge. To avoid getting toner

Apr 024-24 Compuprint PageMaster 402N User GuideCleaning the Printer4. Look inside the empty toner cartridge cavity and locate the D shaped rubber fro

Apr 02Compuprint PageMaster 402N User Guide 4-25Cleaning the Printer8. Verify that the power switch of the printer is in the [O] (off) position, then

Apr 024-26 Compuprint PageMaster 402N User GuideMoving the PrinterMoving the PrinterFollow the guidelines below when lifting or moving the printer:• T

Apr 02Compuprint PageMaster 402N User Guide 4-27Storing the Printer for Long Periods of Time5. Wait 30 minutes for the printer to cool.6. Remove all i

Apr 024-28 Compuprint PageMaster 402N User GuideStoring the Printer for Long Periods of Time

Apr 02Chapter 5TroubleshootingIn this Chapter . . .• “About this Chapter” on page 5-2• “Installation Problems” on page 5-2• “Paper Jams” on page 5-4•

Apr 02PrefaceIn this Chapter . . .• “Welcome” on page 2• “About this Manual” on page 2• “About the Printer” on page 4

Apr 025-2 Compuprint PageMaster 402N User GuideInstallation ProblemsAbout this ChapterThis chapter describes the problems that you may encounter when

Apr 02Compuprint PageMaster 402N User Guide 5-3Installation ProblemsInoperative PrinterIf you have problems turning on the printer, check the possible

Apr 025-4 Compuprint PageMaster 402N User GuidePaper Jams1. Refer to the pictorial unpacking sheet and the Installation Guide included in the printer

Apr 02Compuprint PageMaster 402N User Guide 5-5Paper JamsFigure 3-12: Paper Jam Locations and Error Codes.The most common causes of paper jams are: •

Apr 025-6 Compuprint PageMaster 402N User GuidePaper JamsFrequent paper jams can be caused by anything from foreign material in the paper path to a br

Apr 02Compuprint PageMaster 402N User Guide 5-7Paper Jams3. If the jam occurred while feeding from the front paper tray, remove all paper from the fro

Apr 025-8 Compuprint PageMaster 402N User GuidePaper Jams5. Remove any jammed or wrinkled paper from the paper tray. 6. Remove any jammed paper from t

Apr 02Compuprint PageMaster 402N User Guide 5-9Paper Jams7. If the jam occurred while feeding from Tray 2 or 3, remove the paper tray associated with

Apr 025-10 Compuprint PageMaster 402N User GuidePaper Jams8. Open the rear door of the feeder for tray 2 or tray 3 and remove any jammed paper, then c

Apr 02Compuprint PageMaster 402N User Guide 5-11Paper Jams9. Remove the front tray by lifting up slightly and pulling the tray out from the printer. 1